Table of Contents

1. INTRODUCTION TO A PERFORMANCE MANAGEMENT SYSTEM
   a. Introduction to a Performance Management System
2. COMPONENTS OF A PERFORMANCE MANAGEMENT SYSTEM
   • a. KPAs for Role Clarity and KRAs for Accountability
   • b. Attributes / Qualities / Traits / Competencies
   • c. Self-Appraisal
   • d. Performance Analysis
   • e. Performance Review Discussion
   • f. Performance Ratings
   • g. Signature by the Appraisee
   h. Manuals and Guidelines
3. PERFORMANCE PLANNING
   • a. Role and Role Clarity
   • b. Identifying Key Performance Areas
   • c. Converting Key Performance Areas into Objectives or Targets or Goals
   • d. Listing down activities or tasks for each of the Objectives or Targets or Goals
   e. Assigning weightages to KRAS Planning Organizational Support and Development
4. PERFORMANCE ANALYSIS
   • a. The Performance Equation
   • b. Objectives of Performance Analysis
   • c. Methodology
   • d. Using Performance Analysis for Counseling and Development Needs
   e. Illustration of a sample performance analysis for a Branch Manager of a Bank
5. BASIC ATTITUDES AND SKILL FOR DEVELOPMENT
   • a. Conditions for development
   • b. Personal Effectiveness
   • c. Self-Awareness and Personal Effectiveness
   d. Interpersonal Feedback
6. PERFORMANCE REVIEW DISCUSSIONS
   • a. Objectives of a Performance Review Discussion (PRDs)
   • b. Steps in conducting a PRD
   • c. Guiding principles for PRDs
   d. Performance review discussion and counseling skills practice
7. PERFORMANCE APPRAISAL AND RATINGS
   • a. Appraising performance
   • b. The Bell curve or process of normalization
   c. Errors in appraisals
8. USING PERFORMANCE MANGEMENT SYSTEMS DATA FOR HR DECISIONS AND
   PERFORMANCE IMPROVEMENTS
   • a. Development Decisions based on PMS outcomes
   • b. Personnel or administrative decisions based on PMS outcomes
   REFERENCES