Table of Contents

1. BOUNDARIES OF 360 DEGREE FEEDBACK
   a. Need for Constant Awareness
2. UNIT 1: INTRODUCTION
   a. How to Get the Best from This Workbook?
3. UNIT 2: MANAGERIAL AND PERSONAL EFFECTIVENESS
   • a. What Makes Us Effective As Persons And Managers?-The Johari Window Concept
   • b. Personal Effectiveness
   • c. Truths, And Nothing But Truths, About Managing People
   d. Exercise 1: Enhancing Your Personal Effectiveness
4. UNIT 3: THE RSDQ MODEL OF LEADERSHIP DEVELOPMENT
5. UNIT 4: EFFECTIVE LEADERSHIP AND MANAGERIAL ROLES
   • a. Articulating Vision, Communicating And Inspiring Employees With The Same
   • b. Articulating And Developing An Organizational Culture And Values
   • c. Inspiring, Motivating and Developing Staff
   • d. Internal Customer Orientation, Collaboration and Team Work
   • e. Exercise 2: Identifying Critical Tasks
   • f. Exercise 3: Action Planning For Effective Managerial Roles
   • g. Exercise 4: Action Planning-Areas of Focus
   h. Exercise 5: Action Planning-Areas of Strength
6. UNIT 5: LEADERSHIP STYLES AND ACTIVITIES
   • a. Leadership Styles
   • b. Research Studies
   c. Exercise 6: Insights About Your Leadership Styles
7. UNIT 6: DELEGATION
   • a. The Process of Delegation
   • b. Forces Influencing Delegation
   c. Exercise 7: Action Plans For Delegation
8. UNIT 7: LEADERSHP QUALITIES
   a. Exercise 8: Action Plan on Qualities
9. UNIT 8: FOLLOW UP AND REVIEW
   • a. Exercise 9: Follow Up Activities
   b. QUOTATION SOURCES AND REFERENCES